We use a per-user pricing model for our IT support packages because it’s the fairest and most predictable way to scale with your business here’s why:

• Simple & Transparent: You pay for the number of users, not vague “hours” or unpredictable call-out fees.
• Scalable: As your team grows or changes, your costs adjust easily without any hidden surprises.
• Align with value: Each user gets full coverage – devices, software and security – so you know exactly what’s included.

Our packages start at £45.00 per user per month, giving you comprehensive support without the guesswork.

Want to see what IT support will cost your business? Try our interactive pricing calculator for a tailored estimate.

All our IT support packages are fixed-fee, covering all your day-to-day IT support and cyber security needs for one predictable monthly price.

Why not hourly? Because hourly IT support is reactive and unpredictable – you only call when something breaks, which means:

• Costs spike unexpectedly during busy or crisis periods.
• No incentive for proactive maintenance, so problems often escalate.
• Budgeting becomes a nightmare, as you never know what the next invoice will be.

With a fixed-fee model, you get:

• Unlimited support within scope.
• Proactive monitoring and maintenance to prevent issues before they happen
• Peace of mind knowing your costs are consistent and controlled.

Any project work outside the agreed scope will be quoted separately, so you always know what you’re paying for.

We don’t believe in offering IT support that leaves your business exposed.  Cybersecurity threats are evolving every day, so your IT package needs to do more than just “fix problems”.  That’s why every one of our packages includes what we consider essential protections to keep your business secure and operational.

Here’s what you get as standard:

• Unlimited remote and onsite IT Support (Between 8am & 5:30pm)
• 24/7 remote monitoring – so issues are detected before they disrupt your business.
• Windows and third-party update management – keeping systems patched and secure.
• Managed EDR (Endpoint detection & response) – advanced protection against ransomware and malware.
• End-user cybersecurity training – empowering your team to spot and avoid threats.
• Phishing simulations – real-world testing to strengthen your defences.
• Microsoft 365 backup and disaster recovery – safeguarding your cloud data.
• Server backup and disaster recovery – ensuring business continuity even in worst-case scenarios.

 In short, our packages are designed to protect your business from cyber risks while delivering reliable IT support – because security isn’t optional anymore.

Absolutely not. Transparency is a non-negotiable for us.

All in-scope work is covered by your IT support package – no surprises, no hidden costs.

If you need project work outside the agreed scope, we’ll:

• Provide a clear, upfront quote
• Get your approval before any work begins

               This way, you always know exactly what you’re paying for, and why.

Out-of-hours support is available as an optional add-on to any of our fixed-fee packages.  We that not every employee needs this level of coverage, so you can choose exactly who gets it – keeping costs fair and tailored to your business.

Why offer this? Because we understand the frustration of working late to hit a deadline and having no one there to help when something goes wrong.  With out-of-hours support, you’ll have peace of mind knowing help is just a call away.

This add-on is charged per user, at a small additional monthly cost of £xx.xx.  That way. You only pay for the people who truly need it.

Out-of-hours support is expensive to provide because it requires having skilled IT technicians available 24/7.  To keep our fixed-fee packages affordable and fair, we make this an optional add-on rather than including it by default.

This approach benefits everyone:

• Lower costs for businesses that don’t need round-the-clock support
• Flexibility for those who do – simply add it for the users who require it.

In short, you only pay for what you need, without inflating your monthly fee unnecessarily.

No, we don’t offer discounts for long-term contracts – and here’s why:

Our packages are already competitively priced to deliver exceptional value without cutting corners.  We believe in transparent, fair pricing for every client, regardless of contract length.

This approach ensures:

• No artificial markups just to create “discounts”.
• Clear budgeting without complicated tiers or hidden conditions.
• Flexibility – you’re not locked into a contract just to get a better price.

Our goal is simple: deliver premium IT support at a fair price for every business, every time.

Before you sign up, we’ll assess your business needs thoroughly to make sure you’re on the right plan from day one.  But we know businesses evolve, so we don’t stop there.

We’ll carry out regular business reviews to confirm you plan still fits your requirements.  If your needs change, we’ll adjust accordingly.

For any work that falls outside of the agreed scope, here’s what happens:

• We’ll provide a clear, upfront quote
• Get your approval before any work begins

This way, you stay in control of costs and avoid surprises, while still getting the flexibility to scale when needed.

IT Support pricing in the UK varies widely depending on service level, security features and provider expertise. Here’s how the market typically breaks down:

• Cheap IT Support (£10-£35 per user/month)
   o Who it suits: Micro-businesses or startups with very basic IT needs and minimal compliance requirements.
   o What you get:
         • Limited Support hours
         • Reactive fixes only (no proactive monitoring)
         •  Little to no cybersecurity included
   o Risks: Higher downtime, poor security posture, and unpredictable costs for extras.

• Mid-Tier IT Support (£40-£70 per user/month) Where we sit
    o Who it suits: Small to medium businesses that need proactive support and strong cybersecurity without enterprise-level complexity.
    o What you get:
         • Unlimited remote and onsite support
         • 24/7 monitoring
         • Managed updates and patching
         • Cybersecurity bundles (EDR, phishing simulation, user training)
         • Backup and disaster recovery
   o Why chose this tier:
        • It balances cost and quality, offering robust protection and predictable pricing without unnecessary extras.
• Premium IT Support (£80-£100+ per user/month)
     o Who it suits: Large enterprises or highly regulated sectores requiring advanced compliance, 24/7 dedicated teams, and strategic IT consulting.
    o What you get:
         • Full compliance support
         • Advanced threat detection and response
         • Dedicated account managers and custom SLAs
         • Strategic IT planning and consultancy

Our focus isn’t on cutting corners – it’s on delivering fair, representative value for what’s required to keep your business running smoothly and securely.  Quality IT support and robust cybersecurity comes with costs that simply can’t be reduced without introducing risk.

What we do promise is:

• Transparent pricing that reflects the true level of protection and support your business needs.
• No unnecessary extras – your plan is tailored to your requirements, so you’re not paying for services you don’t use (e.g. out-of-hours support)
• Proactive support that prevents costly downtime and security breaches, saving you money in the long run.

In short, we believe in value, not cheap fixes – because cutting costs in IT often means cutting security, and that’s a risk no business should take.